Frequently asked questions

You start with a short form (roughly 2 minutes) with your property basics: type, area, year of build, and a few other fields—no full financials required. We check that the property is in Canton Ticino, then a local consultant usually reaches out within 24 hours on business days, often by phone or email, to clarify any grey areas and the purpose of the valuation. From there, we work toward a reasoned, human estimate grounded in the current Ticino market—not a generic “instant” number. For a step-by-step overview, see the “How it works” page in the main menu.

Filling the form is quick. After that, a first response from our side is typically within 24 business hours, unless you contact us on a weekend or public holiday, in which case the clock starts the next business day. The time to a complete, written view of value can vary with complexity, how many comparables are needed, and whether an in-person visit is part of the scope, but the consultant will give you a clear expectation after the first call.

Requesting a valuation is free and does not oblige you to list with an agent, sell, or use any other service. You can use the figure for your own planning, a conversation with your bank, or a future sale—entirely your choice. If you decide not to continue after the first contact, you can say so; we will not hound you.

The baseline valuation process we market as free is offered without a fee and without requiring you to buy add-ons to “unlock” a number. We do that because we would rather you start from an honest, local read of value than from an anonymous online estimate that mis-prices the Cantonal market.

We do not bury fees in the small print. If, in a specific case, a different scope (for example, extended documentation, repeat visits, or a formal report for a third party) needs a separate agreed fee, we say so in advance, in writing where appropriate. Day-to-day questions and a standard, consultant-led path stay within the free, clearly explained channel.

In most typical paths—initial form, first discussion, a standard Ticino valuation—you should not be asked to pay. You might only see a charge if you request work outside that default (for example, a bespoke report for court or a third party, or repeated on-site work). In those cases you get a clear quote before the clock runs.

We treat your details as business-sensitive. Processing follows Swiss FADP rules and, where relevant, EU GDPR expectations for our operations. We use proportionate security for storage and access, and we do not resell your contact list. If you want more detail, our privacy and cookie pages describe categories of data and your rights; you can also ask the team in plain language on first contact.

We do not sell your data to data brokers. Information is shared only as needed to run the service: for example, a consultant handling your file, or a processor who hosts our systems under contract and strict terms. We do not pass your name around for unrelated marketing. If a lender or a notary needs a number you asked for, that happens with your knowledge and, where appropriate, your sign-off.

We keep what we need for the purpose it was collected—usually long enough to complete a valuation, respond to a legal obligation, and maintain a defensible file if you or a third party have follow-up questions. We do not keep more than necessary “just in case.” Exact retention is set out in our published privacy policy; if you would like a record deleted where the law allows, you can request that through the same contact point.

No estimate is a guarantee of a future sale price—markets move and each buyer is different. What we give you is a defensible, human-led read based on the real Ticino field: comparables, segment trends, the condition and legal situation of the asset, and the consultant’s experience. It is a serious alternative to a single algorithmic number that ignores the street in front of your door.

We work across the main Ticino segments: apartments, single- and multi-family stock, high-end homes, buildable land, and many commercial classes where the use case is right for us. If your case is unusual, we will say at the first touch whether we are the right fit, or we will scope what extra information is required.

The initial form is designed to run without a thick folder of scans. For a first opinion and many standard paths, a conversation plus what you can reasonably share by email is enough. For refinancings, disputes, or formal reporting to a third party, the consultant may ask for cadastral extracts, plans, or other documents; you will be told which ones, and why, before you spend time on paperwork.

Canton Ticino only, end to end—communes from the main urban centres to mixed rural areas, within the same Cantonal market logic. The map of cities on our homepage gives a flavour; if you are unsure, ask when you get in touch.

No. Sticking to one canton is deliberate: we are not a national one-size “lead farm.” Our consultants invest their time where their comparables and networks are strongest—right here. If you need a cross-border or multi-cantonal brief, a generalist firm may be a better match.